Shipping policy

Delivery is the responsibility of Colissimo.

Delivery time

Online orders posted through the website Direct mask Except for legal holidays, there are records every day from Monday to Friday. The direct mask does its best to process and send any orders issued before 12:00 on the day, but during the covid-19 health period, the processing and preparation time of orders can be extended according to the items and can last for 5 to 15 working days. The customer may take into account the carrier's time limits described below. Direct mask informs customers that the delivery time does not include Saturdays, Sundays and public holidays. When sending products, e-mail is automatically sent to customers, provided that the email address listed in the registration form is correct. If it is found that the sending time cannot be maintained, a new sending time will be sent to the customer according to the known direct mask data. In this case, the customer will also be advised to cancel the order, obtain or refund.