Refund policy

You have the option to exchange or have your products refunded within 14 days of receiving your order. Only items in their original state (unworn, unwashed, unalted, in their packaging and/or labelled) will be refunded or exchanged.


Via Collissimo, DHL or other delivery service

1. Get your package ready: 
Carefully pack items to return with your bill. Please note that only items in their original state (unworn, unwashed, unalted, in its packaging and/or labelled) will be refunded or exchanged.
2.Send your package to:

DIRECT MASKS
Service
100 CLERY STREET
75002 BETTING
France

3. Upon receipt of your package If the item you returned meets the specified conditions, it will either be refunded or exchanged within 48 hours of receiving it. Incomplete, damaged, damaged or soiled products will be returned or returned with penalties, as you see fit.
Returns are at your expense and under your responsibility. We advise you to use a return in Colissimo follow-up and to keep your proof of deposit.MASQUES DIRECT is not responsible for the items you ship. MASQUES DIRECT disclaims any responsibility for unreased returns.MASQUES DIRECT reserves the right to refuse returns communicated or sent out of time, or products that are not under the same conditions as when they were received.